nm88 Privacy Policy
At nm88, we treat your personal data with the same care we bring to delivering Bangladesh's best online casino and cricket betting experience. This Privacy Policy explains exactly what information we collect from registered players, how we use it, who we share it with, and the controls you have over your own data. We encourage you to read it in full.
1 Information We Collect
nm88 collects personal data in several ways: directly from you when you register and use the platform, automatically through your device and browser as you interact with our services, and occasionally from third-party identity verification and payment processing partners. The categories of data we collect are described below.
1.1 Registration Data
When you create an nm88 account, we collect the following information:
- Full legal name (as it appears on your government-issued identification document).
- Date of birth (required to verify that you are aged 18 or above).
- Residential address (city, district, and division within Bangladesh, or full address for international players).
- Mobile phone number linked to your designated payment method (bKash, Nagad, or Rocket).
- Email address (used for account communications, promotional updates where opted in, and support correspondence).
- Username and hashed password (passwords are never stored in plain text).
1.2 Payment & Transaction Data
To process deposits and withdrawals, nm88 collects and retains the following payment-related data:
| Payment Method | Data Collected | Purpose |
|---|---|---|
| bKash / Nagad / Rocket / Upay | Mobile wallet number, transaction reference ID | Deposit processing, withdrawal verification, AML compliance |
| Visa / Mastercard | Last 4 digits of card, card type, expiry month/year, issuing bank country | Payment processing, fraud prevention (full card numbers are never stored) |
| All methods | Transaction amount (৳ BDT), timestamp, transaction status | Account balance management, audit trail, regulatory reporting |
1.3 Identity Verification (KYC) Data
Where required by our Know Your Customer (KYC) obligations — typically triggered before processing a significant withdrawal or when irregular activity is detected — nm88 may collect copies of:
- National Identity Card (NID) issued by the Bangladesh Election Commission.
- Passport (photo page).
- Driver's licence (front and reverse).
- Proof of address (utility bill or bank statement dated within 90 days).
- A selfie or live photo for biometric comparison purposes, where required.
KYC documents are processed through encrypted channels and stored in a dedicated, access-controlled document vault separate from general player account data.
1.4 Usage and Technical Data
When you access and use the nm88 platform, we automatically collect the following technical data:
- IP address and approximate geographic location (city/region level).
- Device type, operating system, and browser version.
- Pages visited, games launched, session duration, and click-path data.
- Referring URL (the page you navigated from to reach nm88).
- Error logs and crash reports (used exclusively for platform stability improvements).
1.5 Communications Data
If you contact nm88 support — via live chat, email, or any other channel — we retain a record of those communications, including the content of your messages, the date and time of contact, the resolution reached, and any attachments you submitted. This data is used to resolve your query, train support staff, and maintain a history of your account interactions.
2 How We Use Your Data
nm88 processes your personal data only for the purposes described in this Privacy Policy. The primary purposes, and the legal basis for each, are as follows:
2.1 Account Management & Service Delivery
We use your registration data to create and maintain your nm88 account, authenticate you at login, personalise your gaming interface (e.g., remembering preferred language, display settings, and favourite game categories), and communicate essential account information such as deposit confirmations, withdrawal approvals, and security alerts. This processing is necessary for the performance of our contract with you as a registered player.
2.2 Payment Processing
Transaction data is processed to fulfil your deposit and withdrawal requests via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Payment data is also used to detect and prevent fraudulent transactions and to ensure the correct amount is credited to or debited from your ৳ BDT account balance. This processing is necessary for contract performance and for compliance with our legal and regulatory obligations.
2.3 Age Verification & KYC Compliance
Identity documents and date-of-birth data are used exclusively to verify that all nm88 players are aged 18 or above, to satisfy anti-money-laundering (AML) due diligence requirements, and to comply with any applicable financial crime prevention obligations. This processing is based on our legal obligations and our legitimate interest in operating a responsible gambling platform. 18+
2.4 Responsible Gaming
nm88 uses account activity data — including deposit amounts, session frequency, game history, and self-reported limits — to power our responsible gaming tools, including deposit limit enforcement, session time reminders, reality checks, and self-exclusion. Where our system detects patterns consistent with problem gambling, we may proactively contact the player. This processing is based on our legitimate interest in player welfare and our commitment to responsible gaming.
2.5 Marketing Communications
Where you have opted in to receive promotional communications from nm88, we may use your email address and/or mobile number to send you information about relevant offers, BPL cricket betting promotions, new slot game launches, and seasonal campaigns (e.g., Pohela Boishakh, Eid specials). You may withdraw your marketing consent at any time by contacting or by using the unsubscribe link in any marketing email. Withdrawal of marketing consent does not affect the processing of your data for any other purpose.
2.6 Platform Security & Fraud Prevention
Technical and usage data — including IP addresses, device fingerprints, and session logs — are used to detect and investigate suspicious activity, prevent unauthorised account access, identify duplicate accounts, and protect the integrity of nm88's betting markets. This processing is based on nm88's legitimate interest in maintaining a secure and fair platform for all players.
2.7 Analytics & Platform Improvement
Aggregated, anonymised usage data is used to analyse platform performance, identify popular game categories, optimise page load speeds, and improve the overall player experience. This analysis does not involve linking anonymised data back to individual player identities.
3 Data Sharing & Disclosure
nm88 does not sell, rent, or trade your personal data to any third party for commercial or advertising purposes. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
3.1 Payment Processors
To facilitate deposits and withdrawals, nm88 shares relevant transaction data with payment processing partners including the operators of bKash, Nagad, Rocket, and Upay, as well as Visa/Mastercard network processors. These partners are contractually bound to handle your data in accordance with applicable data protection standards and may not use your data for any purpose other than processing the specific transaction.
3.2 Identity Verification Partners
Where KYC verification is required, nm88 may engage a specialist third-party identity verification provider to cross-reference the documents you submit against authoritative databases. KYC providers receive only the minimum data necessary to complete the verification check and are prohibited from retaining or reusing your data for any other purpose.
3.3 Game Providers
When you launch a game on nm88, a session token (a pseudonymous identifier) is shared with the relevant game provider — such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, or Ezugi — to initialise the game session. Game providers receive no personally identifiable information such as your name, email address, or mobile number. They receive only the session token and your account balance for wagering purposes.
3.4 Legal & Regulatory Authorities
nm88 may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities where we are required to do so by applicable law, court order, or regulatory directive — including in connection with anti-money-laundering investigations, fraud prevention, or the investigation of match-fixing in sports betting markets.
3.5 Business Transfers
In the event that nm88 undergoes a merger, acquisition, or sale of all or substantially all of its business assets, player data may be transferred to the acquiring entity as part of that transaction, subject to the acquiring entity honouring the commitments made in this Privacy Policy. nm88 will provide reasonable advance notice of any such transfer via the registered email addresses of affected players.
4 Cookies & Tracking
nm88 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse usage patterns. A cookie is a small text file stored on your device by your browser when you visit nm88. Cookies do not contain executable code and cannot access other files on your device.
4.1 Types of Cookies Used
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your account preferences, and enable secure checkout during deposit flows. | Session (deleted on browser close) or up to 30 days |
| Functional | Remember your preferred game categories, display settings, and responsible gaming configuration. | Up to 90 days |
| Analytics | Collect aggregated, anonymised data about page views, session durations, and navigation paths to help us improve the platform. | Up to 12 months |
| Security | Detect fraudulent login attempts, identify unusual session behaviour, and protect your account from unauthorised access. | Session or up to 7 days |
4.2 Managing Cookies
You may configure your browser to block or delete cookies at any time. Please note that blocking strictly necessary cookies will prevent you from logging in to your nm88 account and may render significant portions of the platform non-functional. Instructions for managing cookies in common browsers can be found in your browser's help documentation. nm88 does not currently respond to browser-level "Do Not Track" (DNT) signals, as there is no universally accepted DNT standard in force.
5 Data Retention
nm88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The retention periods below apply to the main categories of data we hold:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AML compliance, dispute resolution, audit obligations |
| Transaction records (deposits/withdrawals) | 7 years from transaction date | Financial record-keeping and regulatory requirements |
| KYC / identity documents | 5 years after account closure | AML and fraud investigation obligations |
| Support communications | 3 years from date of interaction | Dispute resolution, quality assurance |
| Game session logs | 2 years | Game integrity verification, player dispute resolution |
| Marketing preferences | Until consent is withdrawn or account is closed | Respecting player communication preferences |
| Analytics data (anonymised) | Up to 36 months (rolling) | Platform improvement; not linked to identifiable individuals |
When the applicable retention period expires, nm88 securely deletes or anonymises the relevant data so that it can no longer be linked back to you as an individual. Secure deletion involves overwriting stored data in a manner that prevents recovery.
6 Your Privacy Rights
As a registered nm88 player based in Bangladesh, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at with the subject line "Privacy Request — [Right Name]". nm88 will acknowledge your request within 2 business days and aim to fulfil it within 14 calendar days.
7 Data Security
nm88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. The key measures in place include:
7.1 Encryption
All data transmitted between your device and the nm88 platform is encrypted using 256-bit TLS/SSL encryption. Sensitive data fields stored in our databases — including mobile wallet numbers, KYC document references, and hashed passwords — are encrypted at rest using AES-256. Password hashes use a modern, salted hashing algorithm; plain-text passwords are never stored or transmitted by nm88.
7.2 Access Controls
Access to player personal data within nm88's internal systems is governed by a strict role-based access control (RBAC) policy. Only staff members whose job function requires access to specific categories of data are granted access, and all internal data access is logged and audited. Support agents can view account summary information but cannot view full payment credentials or raw KYC document images without supervisor authorisation and a logged business justification.
7.3 Infrastructure Security
The nm88 platform is hosted on enterprise-grade infrastructure protected by firewalls, intrusion detection systems (IDS), and distributed denial-of-service (DDoS) mitigation. Regular penetration testing is conducted by independent security professionals to identify and remediate vulnerabilities before they can be exploited.
7.4 Incident Response
nm88 maintains a documented data breach response plan. In the event of a security incident that is likely to result in a risk to your personal data, nm88 will notify affected players by email within 72 hours of becoming aware of the incident, detailing the nature of the breach, the data affected, and the steps nm88 is taking to address it.
7.5 Your Role in Security
While nm88 takes robust technical measures to protect your data, account security also depends on you. We strongly recommend enabling two-factor authentication (2FA) on your nm88 account, using a strong and unique password, and never sharing your login credentials with any third party. If you suspect your account has been compromised, contact immediately.
8 Policy Updates & Contact
8.1 Changes to This Policy
nm88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material — for example, where we introduce a new category of data processing or a new third-party sharing arrangement — we will notify registered players by email at least 7 calendar days before the revised policy takes effect. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Continued use of the nm88 platform after the effective date of a revised policy constitutes your acceptance of the updated terms.
8.2 Children's Privacy
The nm88 platform is strictly intended for adults aged 18 and above. nm88 does not knowingly collect personal data from persons under 18. If we become aware that a user under 18 has registered an account and provided personal data, we will immediately close the account and delete the associated data. Parents and guardians who believe their minor child has accessed nm88 are encouraged to contact immediately. 18+
8.3 Contact the nm88 Privacy Team
For any questions, concerns, or requests relating to this Privacy Policy or nm88's data practices, please contact the nm88 support team. Our English-language support team is available around the clock, every day of the year.
Email:
Response time: 2–5 minutes via live chat; within 2 hours by email (BST, UTC+6).
Subject line for privacy requests: "Privacy Request — [Your Request Type]"
How nm88 Protects Your Privacy
From the moment you register to every deposit and game session, nm88 applies industry-standard data protection practices to keep your personal information safe.
Every connection between your browser and the nm88 platform is secured with 256-bit TLS encryption. Your bKash number, Nagad wallet details, and login credentials are transmitted through an encrypted tunnel that cannot be intercepted by third parties.
nm88 verifies every player's age and identity before processing significant withdrawals. Our KYC process uses encrypted document storage and access-controlled review workflows, ensuring your NID and passport copies are handled with maximum care. No exceptions for under-18 access. 18+
nm88 has a firm policy against selling, renting, or sharing your personal data with advertisers, data brokers, or marketing aggregators. The only third parties who receive your data are those directly involved in processing your payments or verifying your identity — and only to the extent strictly necessary.
You can access, correct, export, or request deletion of your personal data at any time by contacting nm88 support. Marketing preferences can be updated instantly. Deposit limits, session controls, and self-exclusion are all available directly from your account settings — no waiting period for reductions.
Independent security professionals conduct regular penetration tests and vulnerability assessments on the nm88 platform. Any identified weaknesses are prioritised and remediated before they can be exploited. Our infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, and DDoS mitigation layers.
In the unlikely event of a security incident affecting your personal data, nm88 commits to notifying affected players by email within 72 hours of becoming aware of the breach. Our documented incident response plan ensures a swift, transparent, and structured approach to managing any data security event.
Your Data is Safe at nm88
Now that you have reviewed nm88's Privacy Policy, explore everything Bangladesh's premier online casino and cricket betting platform has to offer — with full confidence that your personal data is protected every step of the way.