Responsible Gaming at nm88

Our Commitment to Responsible Gaming

At nm88, responsible gaming is not an afterthought — it is a foundational principle built into every aspect of how we operate. We understand that for the vast majority of players across Dhaka, Chittagong, Sylhet, Khulna, and beyond, betting on BPL cricket or spinning a slot title is a form of leisure entertainment. We want it to stay that way.

nm88 is committed to maintaining a gambling environment that is transparent, fair, and free from exploitation of vulnerable individuals. We invest in player protection tools, train our support team to recognise early signs of problem gambling, and make it straightforward for any player to limit, pause, or permanently close their account at no cost and with no questions asked.

Every responsible gaming feature described on this page is available free of charge to all registered nm88 players. There is no fee, no penalty, and no waiting period to reduce a deposit limit or initiate a cooling-off period. We believe that placing these controls in your hands is the single most effective way to keep gambling fun, sustainable, and on your own terms.

Age Restriction & Verification 18+

nm88 operates exclusively for adults aged 18 and above. Gambling by persons under the age of 18 is strictly prohibited, and nm88 takes all reasonable and practicable steps to prevent underage access to its platform. This is non-negotiable.

Age Verification Process

Every new nm88 account requires the player to declare that they are 18 years of age or older during registration. Where our systems flag a potential age concern — or prior to processing any significant withdrawal — we will request documentary proof of age, which may include:

• National Identity Card (NID) issued by the Bangladesh Election Commission.
• Valid passport (photo page).
• Driver's licence (front and reverse).

Accounts that cannot be age-verified will be suspended pending document review. Any winnings accumulated during a period of unverified age may be forfeited in accordance with our Terms & Conditions. Deposits made by unverified accounts will be returned in full.

Protecting Minors in Your Household

If you share a device or computer with anyone under the age of 18, we strongly encourage you to use parental control software to prevent minors from accessing gambling websites. Log out of your nm88 account when not in use and never share your login credentials with others. Recommended parental control tools include NetNanny, Qustodio, and similar third-party filtering applications.

Deposit & Spending Limits

One of the most practical tools for keeping your gambling within safe boundaries is setting a deposit limit. nm88 allows you to set daily, weekly, and monthly deposit caps directly from your account settings. Once a limit is in place, the nm88 system will automatically decline any deposit attempt that would breach your chosen threshold — regardless of the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard).

How to Set a Deposit Limit

• Log in to your nm88 account using your registered credentials.
• Navigate to Account Settings and select Responsible Gaming.
• Choose your preferred limit type: Daily, Weekly, or Monthly.
• Enter your desired maximum deposit amount in ৳ BDT (e.g., ৳500 daily, ৳2,000 weekly).
• Confirm the limit. It takes effect immediately — no waiting period for reductions.

Increasing vs. Decreasing a Limit

Limit reductions take effect immediately upon request. This is by design — we want you to be able to protect yourself right away, without any cooling-off period acting as a barrier. Limit increases, on the other hand, are subject to a mandatory 7-day review period before taking effect. This deliberate asymmetry is an industry best practice designed to prevent impulsive decisions to increase spending during a losing streak.

Time-Out & Cooling-Off Periods

Sometimes you need a short break from gambling without committing to a full self-exclusion. nm88's time-out feature lets you temporarily suspend your account for a defined period ranging from 24 hours to 6 weeks. During a time-out, you will be unable to log in, make deposits, or place bets. Your account balance remains intact, and any pending withdrawals will be processed normally.

Available Time-Out Durations

• 24 hours — a quick reset after an unexpected losing session.
• 7 days — a one-week pause to reflect on your gaming habits.
• 30 days — a full month away from the platform.
• 6 weeks — an extended break for players who want a more significant cooling-off period.

Session Time Reminders

For players who prefer not to take a full time-out, nm88 offers in-session reality check notifications. You can configure these to alert you after 30 minutes, 1 hour, or 2 hours of continuous play. The notification displays your current session duration, net win/loss for the session, and prompts you to confirm whether you wish to continue. These reminders are enabled by default for all new accounts and can be adjusted in your Responsible Gaming settings.

Self-Exclusion

Self-exclusion is the most decisive responsible gaming tool available at nm88. When you self-exclude, your account is closed, your login credentials are deactivated, and nm88 will take all reasonable steps to ensure you cannot open a new account during the exclusion period. Self-exclusion is available for periods of 6 months, 1 year, 3 years, or permanently.

What Happens When You Self-Exclude

• Your account is deactivated immediately upon confirmation of your request.
• Any remaining balance will be returned to you via your last-used deposit method within 5 business days.
• You will be removed from all nm88 marketing lists. No promotional emails, SMS, or notifications will be sent during the exclusion period.
• nm88 will flag your registered mobile number, email address, and payment details to prevent re-registration under a different username.
• If you attempt to open a new account during an active self-exclusion, nm88 will close it as soon as the match is identified and return any deposits.

How to Request Self-Exclusion

• Contact nm88 support directly at [email protected] with the subject line "Self-Exclusion Request".
• State your preferred exclusion duration (6 months / 1 year / 3 years / permanent).
• Provide your registered username and the email address linked to your account for identity verification.
• Our team will process your request and confirm account closure within 2 hours (BST, UTC+6).

Recognising Problem Gambling

Problem gambling can develop gradually and is often not recognised until it has already begun to affect daily life. The following warning signs may indicate that gambling has moved from entertainment to a concern that deserves attention. Recognising these signs in yourself or someone you care about is the first and most important step.

If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to use nm88's self-exclusion feature, contact our support team, or reach out to a qualified counselling service. Acknowledging a problem is a sign of strength, not weakness.

Self-Assessment Questionnaire

The following questions are adapted from internationally recognised problem gambling screening tools. Answer them honestly — this questionnaire is for your personal reflection only and is not submitted to nm88 or stored anywhere. If you answer "Yes" to three or more questions, we encourage you to speak with our support team or a qualified counsellor.

Support & Resources

nm88 provides direct, 24/7 English-language support for any player who has concerns about their gambling behaviour. You do not need to be in crisis to reach out — our team can help you set limits, discuss options, or simply listen. We will never pressure you to stay on the platform if stepping away is the right choice for you.

nm88 also encourages players to seek guidance from qualified mental health and addiction counselling professionals. If gambling is causing significant stress, financial hardship, or relationship difficulties, speaking with a trained counsellor or therapist — independently of the nm88 platform — can be an important step toward recovery.